Operations Coordinator2018-09-06T00:58:37+00:00

OPERATIONS COORDINATOR

Positions: 1

Location: Central Kansas Office

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Who We Are

Gilmore Solutions is a growth oriented company with dedicated, hard-working employees holding one another accountable to the highest standards.  We provide technology management, support and consulting services but most importantly, we understand that business is about people and relationships.

Our team of professionals is carrying out our mission of enriching lives through positive impact not only for our employees and families, but also for our clients, our organization and the communities we serve.  We are looking for confident, proactive, dedicated individuals to join our growing team.

Position Purpose

Operations Coordinator is responsible for attaining maximum utilization of internal, field and project technical resources through daily dispatch of service requests and coordinating project schedules.  Exemplifying our core values will be paramount for successful accomplishment of the duties and achievement of the desired results. The Operations Coordinator reports to the Service Manager.

To be effective and excel in this role

Responsibilities:

  • Pre-process, prioritize, escalate and assign internal resources for all types of service requests
  • ConnectWise dispatch portal mastery
  • Thorough understanding of contractual obligations, promises and established expectations and the difference between each
  • Willingness to hold team members accountable for achieving organizational objectives
  • Assessment of alerts and assignment of resources when appropriate
  • Accurately receive and record procurement items

Skills:

  • Sound decision making ability
  • Active listening skills
  • Excellent communication skills, both written and verbal
  • Great trouble shooting and critical thinking skills
  • Ability to excel in a fast-paced environment with quickly changing areas of focus and adapt to changes quickly
  • Capacity to encourage and motivate teammates in an impactful and positive manner
  • Phone etiquette and social awareness
  • Organized and detail oriented

Knowledge and Experience:

  • Undergraduate degree or commensurate experience

  • Advanced knowledge of Microsoft Office Suite, with an ability to become familiar with organization-specific software

  • Customer service experience

Competitive Compensation and Benefit Package:

  • Base compensation

  • Personal achievement incentive

  • Group achievement incentive

  • Group health, dental, and vision insurance

  • 401(k)

  • AFLAC insurance

  • Verizon cell phone plan or reimbursement

  • Six (6) paid holidays

  • Fifteen (15) days PTO

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