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By Rob Louquet, VP of Operations at Gilmore
As Josh mentioned in last month’s Gilmore blog post “Where are we, and where are we going”, questions seem to be coming faster and easier than answers recently. Amid the shutdown some businesses continued to charge ahead, seemingly uninterrupted, in the chaotic environment. They ensured that their workforce could stay productive, efficient and healthy. They continued to provide products and services to their customers, all while keeping their customers’ safety in mind. How? Were the prophetic leaders of these organizations able to peer into the crystal ball to see what was coming, preparing appropriately months and years in advance? Perhaps. I would argue that these leaders did see the future, but likely not in that manner, and without the almost unbelievable details of what has transpired with COVID. These entities were able to think strategically and holistically. They not only made strategic bets and determined the business capabilities required to advance their vision, but they understood the need to think about technology beyond the typical replacement schedule.
When contemplating your organization’s strategy, your customer’s perspectives, competition’s product and service offerings, and the evolution of your industry are considered. Business capabilities required to sustain and advance your vision are determined. Then you create business objectives to bring those capabilities to life. When does technology strategy and planning enter the process? You know you will need technology to enable the business capabilities required to achieve your vision. You know your hardware and software will eventually reach end of life, but when exactly? And how does that impact the progression from your current state to the future state where your new business capabilities are enabled? What about organizational growth and workforce flexibility? Have you considered the cybersecurity threat landscape and determined the technology and employee training required to thwart the efforts of cybercriminals? When do these plans come together in your process?
Instead of attempting to merge business capability and IT roadmaps after all the planning is done, these strategies should be aligned and planned together. Aligned roadmaps will drive technology investment toward improved business value. Efficiencies can be gained if obsolescence planning is aligned with capability enablement, driving down the total cost incurred over time.
Gilmore leverages vCIO Toolbox, a software platform that provides the tools to drive better business outcomes and aligns IT recommendations to your strategic plan. Collaborating with our clients, we determine key business objectives and create IT recommendations that will deliver value and help overcome the technical obstacles standing in the way of meeting those business goals. Through this process, we help build complete strategic plans, IT assessments, and technology roadmaps that are utilized to achieve your organizational goals. Let us help you create a solid technology roadmap that aligns to, and is specifically created to enable, achievement of your organization’s goals.