Gilmore Solutions is looking for confident, proactive, and dedicated people to join our team. Our progressive, variable compensation program rewards motivated, team-oriented employees for helping us achieve organizational accomplishments.
Proactive, energetic, “can-do” attitude
Dedication to enriching the lives of our employees, families, clients, organization, and the communities we serve
Exhibit great troubleshooting and critical thinking skills while in a fast-paced environment with quickly-changing areas of focus
Genuine, honest, common sense, and caring
Excellent communication, interpersonal, organizational, active-listening, and customer care skills
Expectations for the position:
Responsible for providing Tier 1 technical assistance in response to client submitted requests and escalating issues that could not be resolved onto Tier 2 engineers or remote/field support.
As the first support contact, provide exceptional customer service by possessing high emotional intelligence and building sustainable relationships of trust.
Effectively manage and prioritize incoming calls and client requests.
Seamless inter-departmental communication and teamwork.
Thorough understanding of the client’s business and strategies and the ability to plan for future needs and requirements.
Willingness to work flexible hours and participate in on-call rotation when necessary to achieve client and team goals.
Create complete and concise documentation of all activities, configuration settings or modifications, and client interactions in the PSA system.
Ability to translate technical knowledge into actionable direction.
Maintain in-depth knowledge of Gilmore Solutions’ service offerings and differentiators.
Performance of daily technical tasks to ensure client systems are secure and up to date.