SYSTEMS SUPPORT SPECIALIST

Positions: 1

Close Date: 4/1/17

Location: Sterling, KS

CLICK HERE TO APPLY

Gilmore Solutions is looking for confident, proactive, and dedicated people to join our team. Our progressive, variable compensation program rewards motivated, team-oriented employees for helping us achieve organizational accomplishments.

Requirements:

  • Proactive, energetic, “can-do” attitude
  • Dedication to enriching the lives of our employees, families, clients, organization, and the communities we serve
  • Exhibit great troubleshooting and critical thinking skills while in a fast-paced environment with quickly-changing areas of focus
  • Genuine, honest, common sense, and caring
  • Excellent communication, interpersonal, organizational, active-listening, and customer care skills

Expectations for the position:

  • Responsible for providing Tier 1 technical assistance in response to client submitted requests and escalating issues that could not be resolved onto Tier 2 engineers or remote/field support.

  • As the first support contact, provide exceptional customer service by possessing high emotional intelligence and building sustainable relationships of trust.

  • Effectively manage and prioritize incoming calls and client requests.

  • Seamless inter-departmental communication and teamwork.

  • Thorough understanding of the client’s business and strategies and the ability to plan for future needs and requirements.

  • Willingness to work flexible hours and participate in on-call rotation when necessary to achieve client and team goals.

  • Create complete and concise documentation of all activities, configuration settings or modifications, and client interactions in the PSA system.

  • Ability to translate technical knowledge into actionable direction.

  • Maintain in-depth knowledge of Gilmore Solutions’ service offerings and differentiators.

  • Performance of daily technical tasks to ensure client systems are secure and up to date.

JOIN THE TEAM. APPLY NOW.

CLICK HERE TO APPLY