Location: Garden City, KS
Gilmore Solutions is looking for confident, proactive, and dedicated people to join our team. Our progressive, variable compensation program rewards motivated, team-oriented employees for helping us achieve organizational accomplishments.
- Ability to exhibit self-confidence while remaining humble
- Proactive, energetic, “can-do” attitude
- Dedication to enriching the lives of our employees and families, our clients, our organization, and the communities we serve
- Exhibit great troubleshooting and critical thinking skills while in a fast-paced environment with quickly-changing areas of focus
- Genuine, honest, common sense, and caring
- Excellent communication, interpersonal, organizational, active listening, and customer care skills
Expectations for the position:
The Network Engineer for the Garden City location is responsible for the successful execution of the company’s business objectives by serving as the point of escalation for technical issues, overseeing the internal IT environment for that location of the organization, and providing effective leadership and mentorship to team members. Exemplifying our core values will be paramount for successful accomplishment of the duties and achievement of the desired results.
Responsible for resolution of escalated issues that could not be solved by Tier 1 engineers or remote support, and act as a backup for ticket overflow as needed.
Advanced technical troubleshooting and analytical skills.
Train and mentor other engineers.
Sound decision-making skills.
Methodically resolve the more difficult and complex issues.
Excellent communication, interpersonal, and organizational skills.
Passion for helping clients, “do what it takes” attitude.
Highly flexible and adaptive in a fast-paced environment.
Thorough understanding of the client’s business and strategies and the ability to plan for future needs and requirements.
Willingness to work flexible hours and participate in on-call rotation when necessary to achieve client and team goals.
Proactively review, identify, and recommend system/process/policy improvements.
Ability to interact and collaborate with other departments within the organization to solve issues.
Exceptional initiative, attention to detail, and follow-through skills.
Continually seeking opportunities to increase customer satisfaction and deepen customer relationships.
Sound practical judgement of priorities.
Consistently performing follow-up with clients to ensure effectiveness of implemented solutions and gauge satisfaction with services provided.
Creating complete and concise documentation of all activities, configuration settings or modifications, and client interactions in the PSA system.
Accurately tracking time spent on service requests according to company procedures in the PSA system.
Paying particular attention to client needs or concerns and creating resulting sales opportunities in the PSA system for follow-up by the sales team.
Protecting Gilmore Solution’s and clients’ values by exercising strict confidentiality with respect to any and all accessible information, whether verbal, written, or digital.
Representing Gilmore Solutions in a positive manner in all interactions with clients and prospective clients, projecting a positive, friendly, and professional image at all times.