FIELD ENGINEER (ENTRY-LEVEL)

Positions: 1

Location: Sterling, KS

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Gilmore Solutions is looking for confident, proactive, and dedicated people to join our team. Our progressive, variable compensation program rewards motivated, team-oriented employees for helping us achieve organizational accomplishments.

Requirements:

  • Proactive, energetic, “can-do” attitude
  • Dedication to enriching the lives of our employees, families, clients, organization, and the communities we serve
  • Exhibit great troubleshooting and critical thinking skills while in a fast-paced environment with quickly-changing areas of focus
  • Genuine, honest, common sense, and caring
  • Excellent communication, interpersonal, organizational, active-listening, and customer care skills

Expectations for the position:

The Entry-Level Field Engineer provides remote and on-site support, maintenance and troubleshooting of client’s IT assets as the primary technician, or in support of the Network Engineer.

  • Providing support for end-user questions and system issues and conferring with colleagues and vendors to bring tickets to successful resolution within an acceptable time-frame.

  • Escalating service requests to higher-level support personnel in accordance with client business needs and service-level agreements.

  • Consistently performing follow-up with clients to ensure effectiveness of implemented solutions and gauge satisfaction with services provided.

  • Creating complete and concise documentation of all activities, configuration settings or modifications, and client interactions in the PSA system.

  • Accurately tracking time spent on service requests according to company procedures in the PSA system.

  • Paying particular attention to client needs or concerns and creating resulting sales opportunities in the PSA system for follow-up by the sales team.

  • Taking advantage of training resources, participating in educational opportunities, reading professional publications, and participating in professional organizations in an effort to increase job knowledge.

  • Protecting Gilmore Solution’s and clients’ values by exercising strict confidentiality with respect to any and all accessible information, whether verbal, written, or digital.

  • Representing Gilmore Solutions in a positive manner in all interactions with clients and prospective clients, projecting a positive, friendly, and professional image at all times.

JOIN THE TEAM. APPLY NOW.

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