Gilmore Solutions is looking for confident, proactive, and dedicated people to join our team. Our progressive, variable compensation program rewards motivated, team-oriented employees for helping us achieve organizational accomplishments.
Proactive, energetic, “can-do” attitude
Dedication to enriching the lives of our employees, families, clients, organization, and the communities we serve
Exhibit great troubleshooting and critical thinking skills while in a fast-paced environment with quickly-changing areas of focus
Genuine, honest, common sense, and caring
Excellent communication, interpersonal, organizational, active-listening, and customer care skills
Expectations for the position:
The Entry-Level Field Engineer provides remote and on-site support, maintenance and troubleshooting of client’s IT assets as the primary technician, or in support of the Network Engineer.
Providing support for end-user questions and system issues and conferring with colleagues and vendors to bring tickets to successful resolution within an acceptable time-frame.
Escalating service requests to higher-level support personnel in accordance with client business needs and service-level agreements.
Consistently performing follow-up with clients to ensure effectiveness of implemented solutions and gauge satisfaction with services provided.
Creating complete and concise documentation of all activities, configuration settings or modifications, and client interactions in the PSA system.
Accurately tracking time spent on service requests according to company procedures in the PSA system.
Paying particular attention to client needs or concerns and creating resulting sales opportunities in the PSA system for follow-up by the sales team.
Taking advantage of training resources, participating in educational opportunities, reading professional publications, and participating in professional organizations in an effort to increase job knowledge.
Protecting Gilmore Solution’s and clients’ values by exercising strict confidentiality with respect to any and all accessible information, whether verbal, written, or digital.
Representing Gilmore Solutions in a positive manner in all interactions with clients and prospective clients, projecting a positive, friendly, and professional image at all times.